Every company has a number of recurring tasks that it needs to deal with. Helpdesk activities or entering data into a CRM system, for example. These are routine tasks that can easily be automated through Robotic Process Automation (RPA).
People are often talking about business automation, and how this can help to increase employee productivity. Automation solutions often turn out to be outdated and no longer work as well as they used to. Or they simply do not meet modern needs and requirements. These traditional tools are unable to make decisions the way a human operator would. What they can do is execute a specific process on a predetermined time. This can sometimes lead to situations where a process is initiated, while the required documents for that process are not yet available. It is also fairly common for the tool to freeze or crash when a specific step in the workflow cannot be executed. Those tools simply do not know what the alternative step in the workflow is, causing the process to come to a standstill. These are all examples of things that you don’t want to have to deal with as an entrepreneur. And that is where Robotic Process Automation comes in.
You want your business to focus on strategic or innovative initiatives that contribute to the advancement and growth of the company. Therefore, it is crucial to ensure your employees are not wasting their time on boring, tedious, repetitive tasks that can easily be automated with Robotic Process Automation. In summary, the deployment of RPA does not only make life easier for you, but also for your employees!
One of the many benefits of Robotic Process Automation, also referred to as RPA, is that it can utilize the applications your company is currently using. In other words, RPA works with the same graphic interface that you and your employees are already used to. With the deployment of Robotic Process Automation, processes are completed through triggers. Take receiving a file, for example. Is there something that goes wrong in this process? Then the software will send you a notification. It will also immediately start a new task to solve the previously identified problem on its own (so without any interference from you or your employees). This means that virtually any recurring IT process that would normally be executed by an employee, can be automated with RPA. By utilizing RPA within your organisation, you can automate and streamline time consuming tasks, such as:
- General Ledger
- Claims Applications
- Homegrown Applications